FAQ

Placing an order

The Bugstick is available for purchase on our website. Simply visit the product page, add it to your cart, and follow the checkout process to place your order. Click here to get to the Product Page: Go to Shop

Shipping & delivery

How long does delivery take?

Delivery times may vary depending on your location. Typically, orders are processed and shipped within 1-2 business days, with delivery following within 6-12 business days thereafter.

Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email so you can monitor its progress.

The Bugstick

What types of insects can the Bugstick safely catch?

The Bugstick is designed to catch a variety of insects, including spiders, moths, beetles, and flies, ranging in size from 2 to 25 mm.

How does the Bugstick work?

The Bugstick uses soft nylon bristles to gently encircle and secure the insect without harm. Simply extend the handle towards the insect, surround it with the bristles, and press the button to gently close them around the bug.

Is the Bugstick durable?

Yes, the Bugstick is made from high-quality materials designed for durability and long-term use.

How do I clean my Bugstick?

Cleaning the Bugstick is easy. Just wipe it down with a damp cloth. Avoid using harsh chemicals to preserve the integrity of the bristles.

Return & refunds

What is your return policy?

If you’re not satisfied with your online purchase for any reason, you can return it within 14 days of receipt. Please note that our return policy applies only to items purchased online.

How do I initiate a return?

To initiate a return, simply fill out our online return form, and we’ll guide you through the process. Let’s make it right! Click here to get to the Return request.

What should I do if my Bugstick stops working?

If your Bugstick isn’t functioning as expected, please contact our customer service team through our Contact Page. We are here to help with troubleshooting steps or to guide you through the warranty process if necessary.

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